The kind of truly hospitable person, in other words, who wants to do good things, not for financial gain or some sort of karmic bump, but because the idea of bestowing graciousness upon others makes their own day better.

As you grow, you can’t lose the very thing that gave you the opportunity to grow.

Creativity is an active process, not a passive one.

Nobody knows what they’re doing before they do it.

Luxury means just giving more; hospitality means being more thoughtful.

the value of a gift isn’t about what went into giving it, but how the person receiving it feels.

It isn’t the lavishness of the gift that counts, but its pricelessness.

identify moments that recur in your business, and build a tool kit your team can deploy without too much effort.

Do less, and do it well.