Making systems more approachable

The first, and most obvious thing, is that they are visual. If I was going to move a piece on a map then I could point to where it was and where it needed to go. Navigation was visual but that was normal. Except, I realised it wasn’t. When people stopped me in their cars to find their way to the nearest petrol station — this was 2004 and GPS was st... See more

The concept of wholeness is integral to a systems thinking approach. A system is more than the sum of its parts—it's defined by the interaction of its parts. To understand how a system works, you have to study not the individual elements but the linkages between them. When you start thinking in systems, you can then spot opportunities for change. B... See more