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good listening requires an open and honest curiosity about the other person, and a willingness and ability to keep the spotlight on them. Buried emotions draw the spotlight back to us.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Guidelines for Becoming a Sympathetic Listener
Gary Chapman • The Five Love Languages Singles Edition
She didn’t want advice; she just wanted to know that I understood.
Gary Chapman • The 5 Love Languages
When someone is upset or struggling, don’t offer solutions. Listen to them and set them up with hypothetical questions to own the solution.Example: What do you think we should do about this? How do we prevent this from happening again? What should we do going forward?
Harry Stebbings • 20VC: Chris Sacca on Coming Out of Retirement To Unf**k The Planet with Lowercarbon, How Chris Evaluates His Relationship To Money Today, Why We Have Bred a Generation of Ass****...
We are more compassionate when we seek first to understand, to listen with empathy and respect. In our interactions, we often prescribe a solution before we diagnose the problem. We don’t seek to understand first—we typically seek first to be understood.