Expectations fall short of reality when: Someone says they hate a movie/book/song that you love. You put a ton of effort into something that ends up flopping. You learn that you’re the last person to find out about a shocking family secret. Some of your foundational beliefs are challenged in a way you aren’t prepared for. You get caught doing

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Rory Sutherland, vice chairman of the Ogilvy advertising agency, famously told a story about an office building where people complained that an elevator took too long to arrive. Instead of spending $1 million to make the elevators 5 percent faster, they solved the problem by spending around $100 to add mirrors so people could look at themselves... See more

Because, as Tom Waits so unforgettably observed, the way we do anything is the way we do everything, our style of waiting is a miniature of our style of living: There is impatient and petulant waiting; there is waiting with the humility that while we may be worthy of the object of our hope, we are not entitled to it or to the mercies of time; there... See more