Leadership: The Power of Emotional Intelligence

artful critique focuses on what a person has done and can do rather than reading a mark of character into a job poorly done.

Self-regulation, which is like an ongoing inner conversation, is the component of emotional intelligence that frees us from being prisoners of our feelings.

Social skill, rather, is friendliness with a purpose: moving people in the direction you desire, whether that’s agreement on a new marketing strategy or enthusiasm about a new product.

When emotionally upset, people cannot remember, attend, learn, or make decisions clearly. As one management consultant put it, “Stress makes people stupid.”

Self-aware people know and are comfortable talking about their limitations and strengths, and they often demonstrate a thirst for constructive criticism.