Knowing it all vs. figuring it out

Absolutely! The metaphor of technology as “architecture for the mind and society” is a way to visualize how technology functions as more than a tool—it creates environments and frameworks that shape how we think, interact, and organize ourselves. Let’s break it down:

1. Architecture as a Framework

In physical spaces, architecture dictates how people

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from “The End of Productivity” on two types of KM: For administrative information, a search bar or hierarchical folder structure is sufficient. When you’re locating your child’s health insurance forms or retrieving your tax returns, you want efficient, predictable retrieval—not exploration.

But for creative information, what you need is tools that e

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