![Thumbnail of It’s cool to be kind: The value of empathy at work](https://www.mckinsey.com/~/media/mckinsey/business%2520functions/people%2520and%2520organizational%2520performance/our%2520insights/its%2520cool%2520to%2520be%2520kind%2520the%2520value%2520of%2520empathy%2520at%2520work/its-cool-to-be-kind-thumb-1536x1536.jpg)
updated 3mo ago
updated 3mo ago
Ana Fragoso added
Britt Gage and added
Empathy is the foundation of all the other abilities that increasingly make people valuable as technology advances.
sari added
The clearer and more respected the boundaries, the higher the level of empathy and compassion for others. Fewer clear boundaries, less openness. It’s hard to stay kind-hearted when you feel people are taking advantage of you or threatening you
juarry added
Research shows that in practice emotional empathy amplifies and hides bias.16 Most people have more empathy for people they can relate to, people who look and sound like them, or people they already care about.
juarry added
Ana Fragoso added
When technical skills today are so easily copied, emotional skills are the things that add more value to company culture to differentiate a candidate. 6 emotional skills for hiring: optimistic kindness, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
sari added
The more you know and pay attention to your emotional state, the more your work and leadership will flow from an authentic place, and the more you will be able to pay attention to others and lead in a healthy and empowered way. You have to tell yourself, “I’m not going to be dominated by my emotions, nor am I going to deny them. I’m going to be awa
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