It’s cool to be kind: The value of empathy at work

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Leaders should focus on developing their emotional intelligence, including empathy, kindness, and people skills. These qualities will become foundational attributes for leadership in the age of AI. Leaders should inspire their teams, navigate complex interpersonal dynamics, and make decisions influenced by empathy and intuition.

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Cover of The Future of Feeling: Building Empathy in a Tech-Obsessed World

Numerous studies show that the most inspiring leaders are consistently those who tune in to what others are feeling and listen to them with genuine interest and respect.

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Empathy is the foundation of all the other abilities that increasingly make people valuable as technology advances.

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