
It’s cool to be kind: The value of empathy at work

“Empathetic people are happier, more self-aware, self-motivated, and optimistic. They cope better with stress, assert themselves when it is required, and are comfortable expressing their feelings. There was only one scale where non-empathetic people scored higher: Need for Approval.”
Kaitlin Ugolik Phillips • The Future of Feeling: Building Empathy in a Tech-Obsessed World
Advantage: You take little personally; you truly care for and help everyone to do their job the best they can. Disadvantage: You can get caught in the drama/sympathy; others’ motivation can be more for being liked than for being productive.
Bruce D. Schneider • Energy Leadership
