Incentive Architecture before Information Architecture - Abby Covert, Information Architect

Try listening to what best suits the organization’s needs. Perhaps purpose needs to be explored first, because once all colleagues resonate with it, they will have energy for self-management and wholeness. Maybe the right thing to do is to start with wholeness, as a way to build sufficient trust and community for people to accept change in the othe

from “This is why we should not do this change” to “What do I need to do to get my group on board?”

we rarely connect our desire to create with the goal of behavior change. At most companies, the decision-making process behind what we build still looks like an episode of Mad Men: people, generally white and male and lacking any expertise other than privilege, throw ideas out until one of them sounds sexy enough, and that’s what gets built. The ra

Think about an occasion when you got really excited about a new process, technique, or practice you wanted to implement. Most likely there was a training session held to officially announce the new process, technique, or practice and to explain what it was and how to do it. After going into the details in depth, the training session might have conc