
Saved by Sam Liebeskind and
Funnels, Tubes, and Spaces
Saved by Sam Liebeskind and
A chute is the same width at the top and the bottom, and things move quickly from the top to the bottom of a chute. By narrowing the funnel—that is, by focusing awareness at the top and maximizing the number of prospects that stay in the funnel at each stage—an organization can have more of a chute.
On the other side of the spectrum are interfaces for approaching what exactly you’re looking for incrementally – links and recommendation systems. With these, you may not start exactly where you want to be, but with every click you can tell whether you’re getting closer or farther. Over time, not only are you likely to stumble into what
... See moreWhere Problems—Challenges That Relate to Direction and How Things Fit Together
only one dimension of your product—the information and the workflow—there's nothing there about the impact of visual design or the differences caused by the actual data, to mention just a couple of important examples.