Some questions that I’ve found to be very effective in one-on-ones: If we could improve in any way, how would we do it? What’s the number-one problem with our organization? Why? What’s not fun about working here? Who is really kicking ass in the company? Whom do you admire? If you were me, what changes would you make? What don’t you like about the

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One CEO we interviewed said it beautifully: “In my daily top team meetings, I ask, ‘Who is having challenges? Who are the people I should personally reach out to at any level in the organization?’” There is a call to action to have a finger on the pulse of the organization. How do employees feel? Where do connections need to happen? It requires a... See more

To determine how you can best tailor your message to your audience, it’s key to understand whether cost or speed is the main driver for your organization. If available, the company’s annual report can help you identify which is the main driver. I personally invested a lot of time in lunch discussions with people like the CFO, CTO, CIO, CEO, and

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