Saved by Sam Blumenthal
Five-star growth: Using online ratings to design better products
On the smartly designed website, an important function is granular control of the product reviews, sorting for age and experience levels. There’s also a human presence.
Ray Velez • Converge: Transforming Business at the Intersection of Marketing and Technology
A review of our current goals reveals some interesting statistics: 360 of the 452 goals will have a direct impact on customer experience. The word revenue is used eight times and free cash flow is used only four times.
Jeff Bezos • Invent and Wander: The Collected Writings of Jeff Bezos, With an Introduction by Walter Isaacson
