Documents aren’t built for discussion.

Collaborative editors like Google Docs allow people to work on a rich-text document in real-time, which is convenient when users want to immediately see each others’ changes. However, sometimes people prefer a more asynchronous collaboration style, where they can work on a private copy of a document for a while and share their updates later. The al... See more

It's actually kind of interesting how little collaborative work is done on the Internet. I mean, we have Wikipedia—that's one of the great ones. There's obviously GitHub... There's Google Docs. You might say, 'Well that is a lot of collaborative work,' and I agree, but I think there's so much more that can be done. Why aren't there more things like... See more

At the same time, Google’s incremental approach to improving Docs also reveals a dilemma that the company often faces when trying to improve its most-used products. Introducing lots of changes is appealing to designers, developers, and the tech enthusiasts like me that they serve, but often causes average users to revolt.