Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
John Willisamazon.com
Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
This discovery was dubbed the Hawthorne Effect, the act of subjects changing their behavior in response to being observed.
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
Like Steven Spear describing the Toyota environment as a community of scientists in The High-Velocity Edge, an organization that only Plans and Does can never really improve.
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
Method
According to Shewhart’s Statistical Process Control, managers shouldn’t waste their time trying to fix every single problem. Instead, they should identify which ones can be predicted and fix them. Identify the ones that will likely never happen again and don’t make knee-jerk decisions. As a result, managers can spend their time on things they can c
... See moreJohn Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
“Drive out fear, so that everyone may work effectively for the company.”
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
Like Steven Spear describing the Toyota environment as a community of scientists in The High-Velocity Edge, an organization that only Plans and Does can never really improve.
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
Method
Even after Deming tweaked the Shewhart cycle, he still referred to it throughout his life as the Shewhart wheel. Despite this, his students in Japan called it the Deming cycle. Today, you might recognize it as the “plan, do, check, act” method, or simply the PDCA cycle.
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
The New Economics, published in 1993, the Master simplified his 14 Points for Management into the four elements of the System of Profound Knowledge: 1. The Theory of Knowledge: a theory for knowing how you know something 2. The Theory of Variation: a theory of how to measure what you know 3. The Theory of Psychology: a theory of how to understand h
... See moreJohn Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
The second book he bought was Drift into Failure by Sidney Dekker, which he passed out to all his IT infrastructure and operations people. Dekker’s book forces organizational managers to rethink blame and accountability in complex processes. When something goes wrong, it asks, “Should you blame the person? Or is it the system?”2*
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
“Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.”