Maginot Line thinking is when you expend considerable resources in an effort to counteract a past threat.

In the IT world, they sometimes refer to the Red Queen’s Race from when Alice went back to Wonderland. The Red Queen and Alice ran like the wind. When they stopped, to the little girl’s astonishment, they were exactly where they’d started. She remarked, “Well, in our country,” said Alice, still panting a little, “you’d generally get to somewhere

Taylor’s approach was more scientific in nature, giving rise to the term “scientific management.” In layperson’s terms, where Ford treated people like cogs in a machine, Taylor approached workers as if they were machines themselves—machines that could be optimized for maximum efficiency, given the right physical and psychological conditions.

For example, instead of looking at incidents through arbitrary categories (P1 to P4), System of Profound Knowledge could be used to identify common-cause and special-cause patterns across all incidents. Leadership would be those same supervisors using these incidents as on-the-job training opportunities. John Allspaw says incidents are “unplanned

In the IT world, they sometimes refer to the Red Queen’s Race from when Alice went back to Wonderland. The Red Queen and Alice ran like the wind. When they stopped, to the little girl’s astonishment, they were exactly where they’d started. She remarked, “Well, in our country,” said Alice, still panting a little, “you’d generally get to somewhere

“Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.”

Dr. Deming and fellow engineer and statistician Dr. Genichi Taguchi founded what would become the American Supplier Institute.

statistical process control (SPC).

“Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.”