Danny Meyer: Hospitality and Humanity [The Knowledge Project Ep. #115] - Farnam Street

Hospitality exists when you believe that the person on the other side of the transaction is on your side, when you trust that they’re on your side. It really starts with the people you work with.

As a leader I try to be, number one, self-aware. One of the things I’m aware of is that I definitely am loyal to people who are trying hard to learn. You have to be careful that you haven’t created a cult. A cult could be exclusionary to everybody else who’s not the same.

If you define culture as the way we do things around here and you’re a growing organization, well, of course you have to be doing things differently. You have to do things differently around here. The one thing that must not change is your value system. That’s your compass. North always has to be north, and west has to be west, and east has to be e... See more