When others move to silence or violence, step out of the conversation and Make It Safe. When safety is restored, go back to the issue at hand and continue the dialogue.

To encourage the free flow of meaning and help others leave silence or violence behind, explore their Paths to Action. Start with an attitude of curiosity and patience. This helps restore safety. Then, use four powerful listening skills to retrace the other person’s Path to Action to its origins. • Ask. Start by simply expressing interest in the

What do I really want for myself? What do I really want for others? What do I really want for the relationship? Once you’ve asked yourself what you want, add one more equally telling question: How would I behave if I really wanted these results?

Remember, to know and not to do is really not to know.

Most breakthroughs in life truly are “break-withs.”

When it’s safe, you can say anything.

We're designed wrong, When conversations turn from routine to crucial, we're often in trouble, That's because emotions don't exactly prepare us to converse elfectively, Countless generations of genetic shaping drive humans to handle crucial conversations with flying fists and fleet feet, not imelligent persuasion and yar tle attentiveness, For

Greta taught us that a small, mental intervention—the simple act of asking a potent question—can have a powerful effect on redirecting our hearts.

Skilled people Start with Heart. That is, they begin high-risk discussions with the right motives, and they stay focused no matter what happens.