Conflict Resolution Diagram
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Saved by Sindhu Shivaprasad
Conflict Resolution Diagram
From Conflict to Collaboration: A Step-by-Step Guide to Solving Problems in Everyday Relationships
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People: Separate the people from the problem. Interests: Focus on interests, not positions. Options: Invent multiple options looking for mutual gains before deciding what to do. Criteria: Insist that the result be based on some objective standard.
Roger Fisher, William L. Ury, Bruce Patton • Getting to Yes: Negotiating Agreement Without Giving In
Resolution and Transformation: A Brief Comparison of Perspective Conflict Resolution Perspective Conflict Transformation PerspectiveThe key question How do we end something not desired? How to end something destructive and build something desired?The focus It is content-centered. It is relationship-centered.The purpose To achieve an agreement and s... See more