A healthy company culture encourages people to share bad news. A company that discusses its problems freely and openly can quickly solve them. A company that covers up its problems frustrates everyone involved. The resulting action item for CEOs: Build a culture that rewards—not punishes—people for getting problems into the open where they can be s

THE LAW: DON’T BE AN OSTRICH Avoiding uncomfortable realities and difficult conversations is unhelpful – in business and in our personal relationships. We must recognise what isn’t right, assess what we can do about it, share our findings and get to the truth, however challenging that might be.

Lack of open, honest, frank, and courageous communications is the number one cause of problems in most businesses today. • Communication effectiveness falls apart on two levels: poor communications at the organizational level, which is driven by poor communication skills at the interpersonal level. • Managers and leaders often feel they are much be