🟧 Airbnb’s relaunch and the texture era of design
Saved by Abhishek Damania and
Care is about intention, patience, and impact. It’s the opposite of scalability; scalability is when you don’t care, when you think that the same user experience should be applied to everyone on earth.
Saved by Abhishek Damania and
Instead of “how can we get more attention”, let’s think in terms of “how can we show that we care?” There is a deep calling within us – authentic business owners – to bring more love and wisdom into the business world. By bringing true caring to our audience, the natural reciprocity is loyal attention, deeply happy customers, and greater word of mo
... See moreCare Doesn’t Scale
I met a social worker whose job was to look after four orphaned children. She’d alternate with her coworkers spending 24 hours at a time living with the kids, effectively acting as their parent. The children, unsurprisingly, had a lot of trauma and so her job was certainly not an easy one, but she found it deeply rewarding and she
... See morethe highest levels of caregiving are inspired by a human touch.