But here's the plot twist: Exceptional experiences for narrow use cases often have little to do with AI. We spend endless hours on note quality at Granola, but we spend just as much time on features like seamless meeting notifications and great echo cancellation (so our tool works whether you're using headphones or not). The "wrapper" around the AI... See more

Designing AI experiences isn’t about replacing direct manipulation — it’s about enhancing it, layering new interaction models on top of well-established patterns to make interactions smoother, more intuitive, and ultimately, more powerful.