TAMs have in-depth knowledge of products and solutions, each customer's unique technical environment, and industry best practices. This allows them to provide proactive advice and guidance to help identify and address potential problems before they occur. Should a problem arise, TAMs engage the right resources to resolve it as quickly as possible

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• Working in between teams

• Get in-depth data and give visibility

• Focus on future and long term solutions rather than quick and dirty ones

• Making sure clients have quick/effective solutions

• Make sure everything is up and running

• Communicate with different groups, people and customers transparently

• Find new and effective solutions to existing

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Communicate transparently: Being able to enable the information flow between management, technical teams, and people. This is a very critical aspect that needs to be done correctly and in a timely manner. Believing that I did/do spend a great amount of deliberate time in making sure the projects, tasks, success, and failure are communicated

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In Zapier’s early days, everyone at the company wore that hat of customer support. This stemmed at first from a matter of necessity—there simply wasn’t anyone else to do it.

在 Zapier 的早期,公司的每个人都戴着客户支持的帽子。这最初是出于必要性——根本没有其他人可以做这件事。

But, the benefit of having everyone (even engineers) spending time speaking to customers directly became very apparent.... See more

One of the prime directives of Technical Program Managers, especially modern TPMing, is stakeholder management. There are so many moving parts, people, personalities that part of Technical Program Management is to ensure the teams remain collaborative, constantly fed up to date information, giving their voices importance and as projects progress... See more