There’s a cognitive bias that is coming into play when we do this. It’s called the curse of knowledge.55 Once we know something (like we do in this situation, we have a wealth of discovery work that supports our point of view), it’s hard for us to remember what it was like not to have that knowledge. In fact, our conclusions—our roadmaps, our backl

When you find yourself saying (or even thinking) things like: “I just assumed they would …” “I’d just expect people to …” “I shouldn’t have to explain …” These are red flags that indicate there's a disconnect with an output that is required or expected. The best thing to do in this case is to make sure you’re clear on the output you want to see and

I dunno, someone once told me when I was young and in school or whatever that if you don’t know what’s going on in a discussion, then you can always ask, “I’m sorry, I’ve lost track of what’s at stake?”