Ask questions about what others in the organization are doing to cause or maintain the presenting or target problem. Involve your client in interpreting the data collected. Recognize the similarity between how the client manages you and how they manage their own organization. Condense the data into a limited number of issues. Use language that peop

Step One: Understand Your Problem. A surprising number of people skip this step, thinking they know what the problem is when actually they don’t. This is something you actually have to think about.