Always Be Onboarding: Creating Community Arcades

In the early days, before the team can set up templates and best practice guides, there’s a cold start problem — when someone signs up, it can be hard to understand how the product works, so it's easy to lose customers in that first mile.

As these DAOs grow in size, they’re taking different approaches to scale these 1:1 conversations:Mentor/buddy system: Each new member is paired with a currently active member of the communityCohort-based onboarding: Each new cohort is a part of a “class” and accomplishes projects or tasks together as a form of bonding

In the context of DAOs, skill trees are most relevant in the context of onboarding “players” or community members thoughtfully through complex organizational systems. For Water & Music, our member onboarding journey as a DAO will necessarily be much more complex than when we were previously a Web2 newsletter. In the latter scenario, people simply s... See more