6 Actions Even the Least Confrontational Managers Must Take to Hold Employees Accountable | Entrepreneur
Shawn Doyleentrepreneur.com
6 Actions Even the Least Confrontational Managers Must Take to Hold Employees Accountable | Entrepreneur
“First, make sure responsibilities are clearly defined—well known by the person who is responsible, but also by others. Second, make sure it is also clear who the person is accountable to—the person who is responsible for holding the person responsible. And, third, accountability is about understanding why something didn’t work and what needs to ha
... See moreFirst—and this is important—you don’t criticize the person. Instead, you examine the event. It’s analogous to doing a good job of raising children; you address the issue of a messy closet, rather than criticizing your child for being a messy person. The same is true in managing. I always ask for the individual’s side of the story. I ask him to give
... See moreHere are the ten behaviors and cultural issues that leaders identified as getting in our way in organizations across the world: We avoid tough conversations, including giving honest, productive feedback. Some leaders attributed this to a lack of courage, others to a lack of skills, and, shockingly, more than half talked about a cultural norm of “ni
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