When delivering tough feedback, use this framework:

Start directly: “I want to chat with you about [specific issue]”

Share observations: “What I’m hearing/seeing is [specific examples]”

Connect to impact: “We both know that to be successful here...”

Focus on future: “Let’s discuss how we can improve this going forward”

If someone gets defensive during... See more

As a manager, everything is your fault.  I know… very positive start.  There is no point being angry at your team – ever.  You are in charge of processes and people.  And you got more information than they do, always.  You either created the processes where this outcome happened.  or you hired (or did not fire) the wrong people.  Ultimately... See more