Britt Gage

Everyone wants to have a unique idea but the alternative is to just to be ten times better. The market is full of crap. An underrated way to succeed at anything is simply to be better. Anyone can build a "quick and dirty" tool to chat with your PDF. Few people can build incredibly polished products. And those that do need time, effort, and... See more

Invest in onboarding — even if it means pressing pause on output

Scaling a company where everyone enjoys their work

Although we are convinced that the decision maker framework is the most efficient and productive way to run a company, this isn’t necessarily the root of this change. At the very heart lies the idea of giving people control. Dennis Bakke writes that:

“Only if we’re in control, we can have fun doing

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I was 22 when I started building Web Highlights. After one year, there were only 10 users. Why would you create documentation for a tool no one uses?

I am not saying you should create documentation the moment you spin off your new side project and validate your idea. However, you should not miss the point when your idea turns into business.

That’s... See more

“ The literal title Chief of Staff can be deceiving, as Chiefs of Staff in most contexts aren’t managing any staff directly. However, one of the primary functions of a CoS, having developed strong relationships with key stakeholders, is to be a conduit of information across teams. This might take the form of developing company-wide OKRs and getting... See more

When we accept the possibility of losing everything, we free ourselves from the paralysing fear of failure. We recognise that setbacks and obstacles are not the end of the road. Even our greatest falls from grace are opportunities to get better at what we do, to grow, learn and evolve our craft.

For a long time, it was “you’re welcome.” This indicates that you put in some effort and you’re willing to do it again on request.

Recently “no problem” has become more common. This implies that the effort could have been a huge hassle, but this time, it was okay.

For people who are choosing to do the work of hospitality and connection, though, the... See more