Britt Gage

Ask for things. Ask for things that feel unreasonable , to make sure your intuitions about what’s reasonable are accurate (try not to be a jerk in the process). If you’re only asking for things you get, you’re not aiming high enough.

The problem with the argument that it’s stupid to look for meaning in work—a form of false consciousness to find purpose in your job—and rare to love what you do is that it’s wrong. All sorts of people doing all kinds of work like the companionship they find in the workplace, the chance to get out of the house, the feeling of doing something, the... See more

GitLab aims to be open about as many things as possible. The company shares internal meetings on YouTube, maintains a public issue tracker for projects, and provides a 2,000-page handbook detailing their operational procedures. This dedication to transparency has enhanced user trust and encouraged community engagement, retention, and growth.

Time to Value is a metric that considers the amount of time required after starting to use a product for the user/customer/buyer to begin experiencing meaningful results.

For example, if you buy a car and drive it off the lot, the TTV value — let’s call it a TTV ratio — is basically 1:1. You buy the car, you start driving to where you want to go,... See more

Customer math for a new business

How much does it cost to get a new customer?

How much do you make from every interaction with that customer?

How long does the customer stick around?

How many new customers will existing customers bring you over time?

Raising money is never an accomplishment in and of itself —it just raises the stakes for all the hard work you would have had to do anyway: actually building your business.

Some signs of cultural corrosion caused by raising too much money:

• Hiring too many people—slows everything down and makes it much harder for you to react and change. You are

... See more