Britt Gage

Say you have 100,000 DAUs and a retention rate of 80%, and for every five users, one of them tells a friend each day to download your app (and they do it). You get 20k new users per day just from word of mouth. In this equation, Xn is the number of DAUs today and Xn+1 is the number of DAUs tomorrow:

X n+1 = (X n * 80%) + (X n * (1⁄5))

If you start... See more

The skillful practice of ignorance cannot be reduced to the avoidance of bullshit. It would be self-defeating to deprive oneself of bullshit completely, for bullshit is the air we breathe, and we could not learn or accomplish anything without it.

Responsive organizations are fueled by individual and collective learning. Retrospectives are baked into the culture; feedback and learning drive strategy and growth.

Normal behavior is forgotten. Only weird behavior survives.

Nobody tells stories of when you did the expected — they only tell stories when you did the unexpected.

Normal behavior costs nothing in the short term — but it disappears into the abyss.

Unconventional behavior costs a social price in the short term — but the actions live on as story assets... See more

The first step is to understand the fundamental difference between humans and AIs. We are analog, chemical beings, with emotions and feelings. Compared with machines, we think slowly—and we act too fast, failing to consider the long-term consequences of our behavior (which AI can help predict). So we should not compete with AI; we should use it. At... See more

A few of your strongest customers can teach you more than many of your weaker ones. Your strongest customers are generally your most engaged users, deriving the most value from your product. If you use the Sean Ellis question, your strongest customers will be those with the highest scores. Try to learn: what characteristics make them a better fit... See more