Britt Gage

Another emotion I picked up in myself and in others is what feels like we’re floating in space a bit. Since the change is so fundamental and a lot of things aren’t figured out, it’s quite hard to navigate yourself within Buffer currently, since nothing feels “fixed” and ever changing these last few months.

I do get the sense that this is somewhat... See more

Save frameworks for big (one-way-door) decisions: AsGokul Rajaram put it, “[A decision-making] framework isn’t meant for every situation. It’s meant for hard decisions. Things that would have real consequences for a company or group. Not all decisions are important. At Square, we used to jokingly call this the ‘kombucha scale,’ which captures two... See more

We’re not just bits of intelligence bouncing through the world. We have complicated emotions, and nuanced and unspoken social hierarchies. We act irrationally and pursue goals that may not be in our best interests. We don’t exist within the clean confines of an operating system or a laboratory—we act and react in a highly variable world. Creating a... See more

People are most receptive to feedback from people they like and trust. Therefore, a foundational part of subtle influence is keeping the relationship strong and making sure it doesn’t lead to a situation where most of your interactions are about trying to get the person to change.

The main way to do this is to make sure that you continue to have... See more

If I were to add up all the “lost” years of my life when I studied, worked on, or invested in things that didn’t end up directly contributing to the handful of life-changing turning points, it wouldn’t just be a few lost years. It would be “lost” decades. But here’s the kicker: No one cares!

We all invest our time, efforts, and money into the... See more

“Energy management beats time management.” ― Katherine Morgan Schafler

Stories that resonate are the ones that sit with the stories we already believe and value.

Time to Value is a metric that considers the amount of time required after starting to use a product for the user/customer/buyer to begin experiencing meaningful results.

For example, if you buy a car and drive it off the lot, the TTV value — let’s call it a TTV ratio — is basically 1:1. You buy the car, you start driving to where you want to go,... See more

Stop trading time for money, start trading value for money.