Agalia Tan

We’re not just bits of intelligence bouncing through the world. We have complicated emotions, and nuanced and unspoken social hierarchies. We act irrationally and pursue goals that may not be in our best interests. We don’t exist within the clean confines of an operating system or a laboratory—we act and react in a highly variable world. Creating a... See more

I am seeing in real time people who have no idea how to pull their feelings out of them...and to have a tool help them connect these hard-to-see dots in their life and perhaps even make sense of some of their madness.

I didn’t want to lose anything. That was the main problem,” Sarah Manguso writes on the opening page of Ongoingness, her short book about learning to let herself forget things. She long fears being “lost in time,” until finally she realizes (as I’ve quoted once before), “the forgotten moments are the price of continued participation in life.” In re... See more

Don’t work in community. Seriously. I never meant to become a community manager. Most of us didn’t. We fell into it sideways, like walking through the wrong door at a party and suddenly finding ourselves responsible for babysitting someone’s forgotten & drunk cousin.The job is a messy tapestry of contradictions. You'll build fences designed to be c... See more

Too many businesses don’t really understand that the core of their business is making people feel good. Whether it’s walking into a store or a restaurant, or being on an airplane, most people go through life hoping that good things will happen to them, and they return to businesses that make those things happen.

Maybe the only thing worse than being paid off to have an opinion, is guessing and adopting others’ opinions out of fear of being “wrong” about your own.

In an era of personal brands and monetizable reputations, every single one of our posts is a performance. If you exist online, there is no such thing as authenticity. This only becomes more true, ... See more