Ted Glasnow

Flexport now assigns an account executive (responsible for revenue) and an account managers (responsible for NPS) to each customer

Consumer marketplaces thrive on high frequency, and B2B marketplaces need tons of volume. 

When it comes to stategic planning, it is very important for leaders to write down and socialize priorities

A CMO is unnecessary until after Series B

We have a resource we’re updating constantly to give brands a sense of top tools in each layer of the stack.For automation on Alloy, we see a lot of recurring names like Gorgias and ReCharge, but also we’re usually the first to meet up and coming players as well

Michael Porter...found that there are only tow paths to winning a market.

1. Operational effectiveness : Performing activities better than rivals 2. Differentiating: Performing activities differently, or performing different activities, thanrivals

[The Shopify app Store is] just not a great place to do distribution anymore. If you go on today, you’ll see Facebook and Google at the top, which doesn’t make sense if you want to improve app discoverability.

When leadership share the integrated plan, they have 3 jobs: 1) Prioritize: Decide which projects and teams are being funded2) Allocate: Distribute resources and targets3) Integrate: Tie everything together into a cohesive company strategy