Ted Glasnow

Ben’s transition to CCO is a way for him the gracefully step down

In Asia, for example, where fermented products like soy and so forth have been around forever, it's received better.

Customer.io’s 131% net dollar retention is comparable to Front (137%) and in the top quartile of IPO’ing companies

Another way to think about [expanding a company into an adjacent market] is, will this new offering contribute back to your growth function. Let's say that for a marketplace, growth is a function of GMV, take rate, frequency of orders, size of orders, AOV, all that stuff. The new product offering should have a neutral to positive impact on those... See more

Type of company: Marketplaces and platforms; Most common North Star Metric: Consumption growth

Dozens of aspects of your business influence your price, and how effectively it converts customers:1) The segment and vertical you are targeting: You can go upmarket to customers who have higher willingness to pay, shift to a vertical that sees more value in your offering, or even change the ideal customer profile entirely.2 ) Your product,... See more

Founders should spend at least 1/3 of their time hiring

Flexport now assigns an account executive (responsible for revenue) and an account managers (responsible for NPS) to each customer