Ted Glasnow
@tedglasnow
Ted Glasnow
Accounts Payable & Receivable Automation Software for Hospitality - Notch
notchordering.com
Flexport is a “hot swap” product, meaning it’s growth model is replacing existing, technologically-similar solutions in a low NPS industry. This means that their only moat is customer happiness
Erik Torenberg • Ben Braverman (Chief Customer/Revenue Officer at Flexport)
90% of Flexport’s revenue originated fro outbound sales
Erik Torenberg • Ben Braverman (Chief Customer/Revenue Officer at Flexport)
Often, it is helpful to organize you BD/partnerships team to each type of partnership
Erik Torenberg • Cristina Cordova (ex Head of Platform & Partnerships at Notion)
Type of company: Paid-growth driven businesses; Most common North Star Metric: Growth efficiency
Lenny Rachitsky • Choosing Your North Star Metric
Flexport now assigns an account executive (responsible for revenue) and an account managers (responsible for NPS) to each customer
Erik Torenberg • Ben Braverman (Chief Customer/Revenue Officer at Flexport)
Something like 20% of homeowners are digital natives, and yet the one store we still go to is Home Depot. This is something that it’s not obvious you can bring online, but you can.
Sacra • Q&A with Dan Spinosa and Drew Stanley from Fixable on building a managed marketplace for DIYers
The five essentials ingredients to any company strategy document are:1. Mission - What are you meant to achieve2. Vision - What does it look like once you’ve achieved it3. Goal - How do you concretely know you’ve achieved it4. Strategy - What is the path to achieving it5. Strategic pillars - Three to five key bets that the company needs to make