Tara McMullin

Because here is the thing: every bit of communication to a group of people is ripe for misunderstanding. But the true delusion exists when we pretend like it isn’t. Even if we have been on the other side of the dynamic many times before, misunderstanding things.

On top of dealing with the actual content, moderators are probably using an interface that hasn’t been updated recently, because engineering resources go toward developing new products and functionality for customers. Improving the experience for content moderators is never at the top of a company’s to-do list. For example, an old interface might... See more

Most analysts of capitalism, following nineteenth- and twentieth-century leads, have ignored the formation of “raw” materials, taking them for granted as capitalist resources. Yet these materials have their own genealogies of production outside the capitalist purview, and our recent awareness that capitalism is destroying Earth’s livability makes... See more

There is a big difference between “We want to get this strike settled for the good of the US economy” and “We support the workers.”

The essential truth of every social network is that the product is content moderation, and everyone hates the people who decide how content moderation works. Content moderation is what Twitter makes — it is the thing that defines the user experience. It’s what YouTube makes, it’s what Instagram makes, it’s what TikTok makes. They all try to... See more

Platform workers’ liminal status makes them much more vulnerable to exploitation. In the United States, most gig workers and creators are classified as “independent contractors,” a categorization the IRS defines as “people who offer their services to the general public” in an independent trade, business, or profession. In practical terms, this... See more