I work with people who have limited emotional vocabulary and as a result the intensity of their negative emotions and experiences is heightened because they can't describe their feelings (especially their negative feelings). That's why this list is heavily focused on negative emotions/ experiences. Being able to clearly identify how we are feeling... See more
Privacy and security in this world mostly means “which private company do you trust with your safety?” The answer often coincides with who has the largest walls and deepest moats.
I believe the common prevailing metaphor—the internet as cloud—is problematic. The internet is not one all-encompassing, mysterious, and untouchable thing. (In early patent drawings depicting the internet, it appears as related shapes: a blob, brain, or explosion.) These metaphors obfuscate the reality that the internet is made up of individual... See more
However, clarity is one of many possible intentions for a website. There are other legitimate states of mind capable of communication—a surprising, memorable, monumental, soothing, shocking, unpredictable, radically boring, bizarre, mind-blowing, very quiet and subtle, and/or amazing website could work. You also need not limit yourself to only one... See more
If we can add Feel to the humble checkbox, imagine what it could do for apps that aid in personal connections or creativity. Many of us make the mistake in thinking of the apps we design as public spaces—drawing inspiration from the rationality of airport signage or the deference of an art gallery. We completely forget that these experiences are... See more
Especially on the web, we are used to a a kind of a document metaphor that, the web is just built for, which is a kind of a vertically scrolling infinite page. Infinite canvases are essentially like a different document format. This idea of that there are two dimensions, or almost three. You know, you can move left, you can move right, you can move... See more