Sterling Proffer

14. Reward Your Biggest Fans

In its early days, Substack primarily catered to a certain set of internet-savvy writers and journalists, lured by the promise of monetizing a direct relationship with their readers. But as it morphs from a niche publishing concern into a heavyweight start-up mentioned in the same breath as Twitter and Facebook, its user base is proliferating... See more

The second technique is to watch the adjacent user using your product through usability tests. Ideally this is done with trained researchers when possible. Watch the adjacent user try to sign up, activate, see what they struggle on, have them talk about why they are having challenges and what their expectations of the experience are.

You’ve created a stellar email newsletter, but few subscribe. You’ve launched an intriguing podcast, but listeners are nonexistent. You’ve published an exceptional blog post, a compelling research report, a remarkable webinar, a top-notch video, a stunning visual… but the audience just isn’t showing up.

If you can sell a book, which is the most oversaturated and underpriced product in the world, you can sell anything.”

Upon reaching an equilibrium between free and paid content, creators and communities face another dilemma. Their revenue correlates directly with how much content they can produce. But reapplying that method forever would mean constantly increasing content output until every waking hour was devoted to production. Beyond sounding exhausting, studies... See more