I am old enough to remember the old Silicon Valley dictum that if you’re not talking to users and you’re not solving an unmet need, then your startup is dead on arrival. Funny thing is, I actually believe this techno-gospel. I’ve lived this out and found it to be true. Good user research is gold. You must be led by the user’s needs, no matter how... See more
The ‘90s version of not selling out meant refusing to play certain spaces or not letting your song be in a beer commercial. The ‘20s version of selling out means making things in limited quantities to play against mass culture. Though different, the responses come from a similar place. They’re both sensing a culture where, to quote Claire L. Evans... See more
Institutions embody the collective agreement and fabric of meaning that, above any external forces, builds, as opposed to extracts from, cultural and social value. In the age of platforms, the challenge is to reconfigure and revive institutions, employing “intra-institutional technology” that augments their missions without cannibalizing them,... See more
With institutions, the material support for production is separated from its consumption, audience, and transmission. On the platforms, all of those need to be operating on the same rails to enable the totalizing optimization for the growth of the platform itself.
A confusing contradiction is unfolding in companies embracing generative AI tools: while workers are largely following mandates to embrace the technology, few are seeing it create real value.