Sublime

The mix of each that the firm requires (i.e., its ratio of senior to junior professionals) is primarily determined by the mix of client work, and in turn crucially determines the career paths that the firm can offer.

As Ed worked throughout the eighties, he continually refined his ideas and teachings around Profound Knowledge. Those six management principles he originally taught at Nashua soon morphed into his now-famous “14 Points for Management,” which he outlines in Out of the Crisis.

Professional firms do not sell time (although they often bill that way). Rather, their stock-in-trade is skill. Anything that compromises the rate of skill building (which systemic underdelegation does) hurts the firm.