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Transitions (40th Anniversary Edition): Making Sense of Life's Changes
Susan Bridges • 1 highlight
amazon.com
Incentive Architecture before Information Architecture - Abby Covert, Information Architect
abbycovert.com
Research shows that when people are resistant to change, it helps to reinforce what will stay the same. Visions for change are more compelling when they include visions of continuity. Although our strategy might evolve, our identity will endure.