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Setting the Table: The Transforming Power of Hospitality in Business

Danny Meyer • 5 highlights

highlights from Danny Meyer’s autobiography via David Senra:

1. I had an uncontainable drive to win.

2. The inception of Shake Shack actually began with a humble hot dog cart. Small as the project was, I took this cart quite seriously. I was asking myself, "Who ever wrote that rule that you can't push the envelopes of excellence and hospitality for

I hear this a lot: “Well, of course you could afford to pull those tricks at an expensive restaurant.” And I always think: Are you sure you can afford not to? It’s true—these gifts cost money, in labor if nothing else. But I’m my dad’s son, and I reviewed the Dreamweaver line item in the P&L every month with an eagle eye. There was never any qu... See more

Notes & Highlights for Unreasonable Hospitality by Will Guidara

Intention means every decision, from the most obviously significant to the seemingly mundane, matters.

Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect a book by Will Guidara

NON NEGOTIABLES

Of the place
Less is more
Vibrant collaboration
No repeat ingredients
Consolidation + speed
Confidence + competence
In + out service
Pursuit of excellence
Details matter
Know your shit!
FOCUS
Service
Time
Not about you
Perfect means perfect
No excuses
Respect tradition
Push boundaries
Clean as you go
Break down boxes
Shirts perfectly pressed
Personal hyg

Nick Kokonas - Know What You Are Selling – [Founder’s Field Guide, EP.8]

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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Will Guidara • 2 highlights

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Cover of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

This is a hospitality solution: a problem that we solved not by sneakily chipping away at the service we were offering but by blowing it out in the opposite direction—by giving more, not less.