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Unreasonable Hospitality - Will Guidara
“Service is black and white; hospitality is color”
Unreasonable Hospitality - Will Guidara
Sometimes magic is just someone spending more time on something than anyone else might reasonably expect
- Will Guidara, unreasonable hospitality
Intention means every decision, from the most obviously significant to the seemingly mundane, matters.
Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect a book by Will Guidara
“Just because a few regulars love an employee doesn’t mean they should be allowed to erode the foundation of everything you’re trying to build”
Unreasonable Hospitality- Will Guidara
customers. I have strong feelings about the Felixes of the world.
Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Policies are nothing more than guidelines to be broken for the benefit of our guests. We’re here to give the guests what they want, period
Danny Meyer • Setting the Table: The Transforming Power of Hospitality in Business
Maybe people don’t notice every single individual detail, but in aggregate, they’re powerful.
Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect a book by Will Guidara
