Sublime
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There’s a term in psychology called self-efficacy. And, sure, it sounds like one of those buzzwords that you’d hear in a corporate training video or motivational seminar. But what it really points to is something ancient, even primal. It’s about belief—the belief that you can do the thing. That you can accomplish the goal, close the gap, build the
... See moreCNU developed what is a powerful staple in the high-stakes world of crisis negotiation, the Behavioral Change Stairway Model (BCSM). The model proposes five stages—active listening, empathy, rapport, influence, and behavioral change—that take any negotiator from listening to influencing behavior.
Tahl Raz • Never Split the Difference: Negotiating As If Your Life Depended On It
One of the keys to Alan’s success was something I call “joyful accountability.” He liked to approach people who needed correction and cheerfully let them know that it was completely up to them whether they changed their behavior or attitude. He would remind them that if they couldn’t change, he would still be their friend, but they couldn’t continu
... See morePatrick M. Lencioni • The Motive
The stance we want to take is that we can be a guide through a process of discovery, engagement, and dialogue in which our clients will find an answer to their question and launch an implementation that will be enduring and productive.
Peter Block • Flawless Consulting: A Guide to Getting Your Expertise Used
Striving for wholeness: New colleagues are also trained in the assumptions, ground rules, and values that allow people to show up more authentically. The initial Buurtzorg training also includes techniques for conflict resolution and Nonviolent Communication.
Frederic Laloux • Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
Mike nodded. “Getting on their level helps us invite their hearts to be at peace rather than go to war.”
The Arbinger Institute, • The Anatomy of Peace, Fourth Edition: Resolving the Heart of Conflict
agape love is a leadership principle that holds leaders accountable and helps any organization become healthier and more enthusiastic.