Sublime

In designing your workshops, you’re co-creating the conditions for self-discovery in a supportive community using liberating practices. You’re offering a safe space for individuals like Melanie to practice becoming choosers and deciders, and to realize that they have freedom in how to relate to themselves, others, and the world.

never to publicly admonish people in a way that would diminish their dignity.

Kindness is about intentionally creating and maintaining the right environment in your organization so that frontline employees can deliver an enthusiastic guest experience.

In the end, what we all need is in every one of us. When you strip it all away, insight and empathy are already on board guiding us. We already have everything we need. By simply acting out of our true nature, we nudge ourselves along the path we are already on.

Profound change rarely comes from direct interventions in the world. Rather, it comes from working indirectly over time, helping people engage consciously to develop their own understanding, motivations, aspirations, and will.

Ireland. She is moved by his conviction that a central piece of the practice of leadership is “helping people to see the contradictions in such a way that they can discover what is in everybody’s best interest”—what Heifetz describes as “recognizing the gap that signals adaptive work.”

Rather, it means that when people see the needs, challenges, desires, and humanity of others, the most effective ways to adjust their efforts occur to them in the moment.