Sublime

Alita finds herself at the opposite end of the spectrum. A popular obstetrician, Alita received feedback from last year’s patient survey. Her reviews were glowing, and many patients made special mention of her attentive approach to their pregnancy questions. But several patients commented that Alita’s schedule often ran late, and that they resented

People take jobs where their inner realities will be most relevant to the inner realities of the company, allowing them to express those realities and be seen. For consultants though, it is less important to be seen and more important to be seen through. In both senses: you are an optical instrument that enhances the vision of another and your

Can we develop systematic ways of helping, encouraging and, above all, ensuring that our people are skilled at client counseling in addition to being top technicians?

who can put their needs on hold and continually manage their tendencies.

In 2008, attorney Kenneth Feinberg was appointed to a position in which he set the salaries of bank executives involved in the global financial crisis. He had to inform executives who made $5 million the previous year that they would only be making $1 million in the upcoming year. He expected them to be frustrated but understand, given the broader

Some people let these experiences scar them and prevent them from forming satisfying relationships in the future.

“I have a commitment to their families and their kids. As their kids mature, I make it a priority to personally get to know each of their kids, to advise and counsel them, and to take an interest in their success—to help them get summer jobs, complete a college application, deal with all those types of things. You need to be committed to the

happens by helping them gain the skills and find the resources to make progress toward their goals.

In 2008, attorney Kenneth Feinberg was appointed to a position in which he set the salaries of bank executives involved in the global financial crisis. He had to inform executives who made $5 million the previous year that they would only be making $1 million in the upcoming year. He expected them to be frustrated but understand, given the broader