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The Science of Negotiation
Laurence Endersen • Pebbles of Perception: How a Few Good Choices Make All The Difference
If nothing else, you will be better able to separate the substantive disagreements from the importance of the relationships.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
We Have Different Interpretations
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Maybe you’ve got concerns about Bill that would be persuasive to me.”
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
So long as we each continue to see this as a matter of right versus wrong, rather than as an intersection, there is no way to avoid a train wreck.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
They Have Limitations Too.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Remember, You Can’t Change Other People.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
I want to make sure I understand your perspective. You obviously feel very strongly about it. I’d also like to share my perspective on the situation.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
proposition: Separate the people from the problem.