Sublime

Cities whose economic-development strategy is a corporate-capture strategy are typically those whose economic development director and planning director don’t talk to each other. The smart cities, like Lowell, hire a director of planning and development, who is first charged with creating a city where people want to be. Rather than trying to land n

They postmortem sales reports and channel flow.

looked like bad drivers to other insurers. For example, among drivers cited for drinking, those with children were least likely to reoffend; among motorcyclists, Harley owners aged forty-plus were likely to ride their bikes less often. Progressive used information like this to set prices so that even the worst customers could be profitable.

My message is this: There is more than one way to measure profits and losses. On every level, institutions can and should have a heart. My mom still has that $100,000 salt and pepper

At the end of the quarter, a lone HR person ran around like a Jack Russell, nipping at managers’ heels to get updated numbers before the board meeting.