Sublime

The second book he bought was Drift into Failure by Sidney Dekker, which he passed out to all his IT infrastructure and operations people. Dekker’s book forces organizational managers to rethink blame and accountability in complex processes. When something goes wrong, it asks, “Should you blame the person? Or is it the system?”2*

In 2003, Dutch journalist Teun van de Keuken reported on slave labor in the commodity chocolate market. His initial plan was to use publicity to shame the government and large chocolate companies to change the system. His frustration with the system led him to become a producer, and he founded Tony’s Chocolonely (named this way because he was the l

Business strategist Peter Drucker wrote that what gets measured, gets managed.

Fair Labor Association,

Bufford firmly believed that it was Trilogy’s culture—with its emphasis on people and service before earnings—that formed the company’s competitive edge.

Wise leaders use their personal ethics to effectively manage the tension between corporate values and corporate profits.

He’d found some of the same problematic conditions among the few factories he owned—long hours, dangerous environments—and had been forced to fire a few overseers because of it. He’d replaced them with overseers who instead would hire more men, for shorter shifts, as there was no shortage of laborers in the city who were out of work these days. But