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Peter Kaufman
Jeremy • 1 card
Starbucks books as pure profit from cards deemed lost or permanently inactive. For
Hermann Simon • Confessions of the Pricing Man: How Price Affects Everything
When he landed in Japan decades later, he, more than any of the other Americans there, immediately grasped how crucial the special arrangement between Japanese companies and their employees was and why it led to superior quality. This line of thinking would become what I believe is the striking difference between the System of Profound Knowledge an
... See moreJohn Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
value added that the firm brings to its clients would be less embedded in individual people and more in the…
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David H. Maister • Managing The Professional Service Firm
shopping less for the sheer brain power of critical individuals and more for an organization that can bring past experience to bear in solving these problems.
David H. Maister • Managing The Professional Service Firm
Mark Perlman
@markperlman
Halstead is a sophisticated, "rational" businessman. He knows that the Corporal's strong and unrelenting penny-saving is essential to the survival of the organization in "today's highly competitive business world." What he doesn't understand is that the business is being strangled by his own efforts to maintain profits by cuttin
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