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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
amazon.com
Pluralistic-Green strives for bottom-up processes, gathering input from all and trying to bring opposing points of view to eventual consensus.
Frederic Laloux • Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
For example, Schrage points out that Apple (and now also Google and Microsoft and Amazon) asks their “customers to become the sort of people who wouldn’t think twice about talking to their phone as a sentient servant.”
Tim O'Reilly • Wtf?
Shift reference points.
Scott Berinato • Good Charts
He wrote a program in Python—a more flexible language that was becoming popular for web-based programs—that would act as a “spider,” so called because it would crawl the web for data.
Steven Levy • In The Plex: How Google Thinks, Works, and Shapes Our Lives
Robert Quinn, professor of organizational behavior and human resource management at the University of Michigan, describes an organization as a coalition of coalitions.[4]