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Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
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To make sure the message we sent is the message that’s received, ask the listener to reflect it back.
Marshall B. Rosenberg • Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)
Speaking to others, before acting, is a great way to slow your thinking.
Scott Galloway • Think Slow | No Mercy / No Malice
Stop trying to change people who don’t think they have a problem.
Marshall Goldsmith • What Got You Here Won't Get You There
