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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Will Guidara • 2 highlights
amazon.com
I hear this a lot: “Well, of course you could afford to pull those tricks at an expensive restaurant.” And I always think: Are you sure you can afford not to? It’s true—these gifts cost money, in labor if nothing else. But I’m my dad’s son, and I reviewed the Dreamweaver line item in the P&L every month with an eagle eye. There was never any... See more
Notes & Highlights for Unreasonable Hospitality by Will Guidara
Setting the Table: The Transforming Power of Hospitality in Business
Danny Meyer • 5 highlights
amazon.comUncommon Service: How to Win by Putting Customers at the Core of Your Business
amazon.com
highlights from Danny Meyer’s autobiography via David Senra:
1. I had an uncontainable drive to win.
2. The inception of Shake Shack actually began with a humble hot dog cart. Small as the project was, I took this cart quite seriously. I was asking myself, "Who ever wrote that rule that you can't push the envelopes of excellence and hospitality for
... See morethe enthusiasm of the guest experience can never rise any higher than the enthusiasm of your own employees.
Joel Manby • Love Works: Seven Timeless Principles for Effective Leaders
