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Risky Business: Overcoming Fear and Mastering the Art of Conflict Resolution
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Drive: The Surprising Truth About What Motivates
John Seiffer • Output Thinking: Scale Faster, Manage Better, Transform Your Company
PARC’s leader, Bob Taylor, had an especially deft way of resolving those conflicts that did surface. He employed a mediation model that eliminated the divisive win-lose element from arguments and substituted the goal of clarification. Taylor would urge people to move from what he called a Class 1 disagreement, in which neither party could describe
... See morePatricia Ward Biederman • Organizing Genius: The Secrets of Creative Collaboration
• Start With No, by Jim Camp. • Secrets of Power Negotiating, by Roger Dawson. • The Only Negotiating Guide You’ll Ever Need, by Peter B. Stark and Jane Flaherty.
Stephanie Palmer • Good in a Room
Once you’re consistently meeting the expectations of the majority of your customers, you’ve already done the most economically valuable thing you can do.
Matthew Dixon, Nick Toman, Rick DeLisi • The Effortless Experience
The best way to solve a management problem, he believed, was through “creative confrontation”—by facing people “bluntly, directly, and unapologetically.”*
John Doerr • Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs
Melvin Maxwell, Bill Hybels, John Wooden, Oswald Sanders, Jesus Christ,
John C. Maxwell • The 15 Invaluable Laws of Growth: Live Them and Reach Your Potential
normative conformity – is no longer a matter of life and death,