Sublime

Despair often happens, he had learned, when there is a “lack of balance between efforts and rewards.”

Watch What They Do, Not What They Say

This embarrassing episode remains one of the most instructive experiences of my professional life. I eventually learned three lessons from it. The first was immediately apparent: I had stumbled onto a distinction between two profoundly different approaches to forecasting, which Amos and I later labeled the inside view and the outside view. The

I hungered for cast-iron certainty even though I realized that I was living in a morass of uncertainty—why

He’s Sih Hsuin Ma now—his old self turned inside out, like a jaunty, reversible jacket.

then you’re open to accurate information about your current abilities, even if it’s unflattering.

She went into an incredible learning mode, making herself into the CEO Xerox needed to survive.