Sublime

We, on the other hand, will hire primarily based on the passions of the individuals, and then we will teach them to do what we need them to do.

Treat everyone at every level of our daily operations with dignity, love, and respect, by doing the right thing, like paying people a living wage.

Zappos does not exempt leaders from this training because the training is viewed as an opportunity to create a common experience around a core customer-facing function. Leaders are also expected to encounter the joys and challenges of serving customers in the call center environment.

References.

Dr. David Feinberg, CEO of UCLA Health System, goes above and beyond to make real connections with his people. Every week, he invites random staff members to lunch, so they can share a meal as they share their opinions on their work environment and anything that will improve UCLA’s care of employees, patients, and families. It is part of a broad ef

pleasing customers.

I admire Nordstrom’s fundamental instruction to its employees: use your best judgment.