Sublime
An inspiration engine for ideas
Michael Linnen
@dmlinnen
Over the past 15 years, @avibrosh has opened 19 hotels under the @palisociety brand, with another four set to open in the coming months. Each one is distinct in its aesthetic and ambience, veering from motel-style rooms that look out onto open-air pools to more homely, expansive spaces intended for longer stays. But they are united by their aim: to... See more
instagram.comService Excellence: Creating Customer Experiences that Build Relationships (Marketing Strategy Collection)
amazon.com
Know Where You Are
Jeffrey Zaslow • The Last Lecture
Instead, the Mandarin Oriental trains its employees to do everything possible to make customers’ visits remarkable. A key practice in this commitment is to observe the customer. In this particular case, the housekeeper, Kelly, went above and beyond to make me feel comforted after observing the cough syrup disaster. Not only did she clean
Joey Coleman • Never Lose a Customer Again
