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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect a book by Will Guidara
Will Guidara • 2 highlights
bookshop.org
What do your most loyal customers buy from you?
Mackey McNeill • The Prosperity Playbook: Planning for a Successful Family Business Succession
The headline is a one- to two-sentence introduction.
Mike Weinberg • New Sales. Simplified.
“As we’ve seen in books like Jim Collins’ Good to Great, the most important part of a company’s culture is not that it merely has values, but that the employees actually commit to them.
Joseph Michelli • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
we give everyone who comes to work at the hotel an opportunity
Michael E. Gerber • The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
Our concierge was also a significant factor in the unusually early success of Four Seasons Washington:
Isadore Sharp • Four Seasons
Those mundane and tedious little things that, when done exactly right, with the right kind of attention and intention, form in their aggregate a distinctive essence, an evanescent quality that distinguishes every great business you’ve ever done business with from its more mediocre counterparts whose owners are satisfied to simply get through the da
... See moreMichael E. Gerber • The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
Eventually I asked him. He said he knew my name because he read the luggage tag on my bag. This incredible bellman had taken the time to read my name off the suitcase so that he could address me by name. When I asked him why he did this, he explained, “It’s really
Joey Coleman • Never Lose a Customer Again
